Passageways August 2008 e-Newsletter:
In This Issue...
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Passageways Ranks in Inc. Magazine’s Annual Inc. 500 List for 2008
Passageways has claimed high rankings – No. 453 overall, and an impressive No. 27 in the top 100 software companies in the list of America’s fastest growing private companies. Passageways is also the second fastest growing software company in Indiana, as per these rankings. The ranking was released on Inc.com and is scheduled to be published in Inc magazine’s September issue, which hits newsstands next week.
We would like to thank all of our customers for helping Passageways to make it onto such a prestigious list. We couldn't have done it without you!
Not Just Another Project...
How often do you have an opportunity to positively affect everyone in your organization with a new software project? When Pacific Continental Bank signed up with Passageways, their project manager, Suzy May, Corporate E-Communications Coordinator said from the beginning, she wanted this project to be different. The results have been very good and worth sharing with you.
Top Five ways to jumpstart a successful portal implementation:
- Have organizational goals for this project. Pacific Continental identified increased efficiency in processes and communication, organize documents and forms as their primary goals for the project. Suzy wanted to accomplish these goals while having fun!
- Carefully identify your project team. Suzy identified a project team with a wide-reach throughout their bank to help ensure their portal reflects the needs of their entire organization when they go live.
- Get your project team involved. Summer Camp is the theme of Pacific Continental’s project team. They even have fishing hats for all members of the team!
- Communicate the project to your managers early. While they are still in the early stages of implementation, about 20% of their employees have been introduced to the portal project.
- Say “Yes!” Too often, Suzy has to say “No, our current intranet can’t support that request.” Suzy is asking for and incorporating input from employees on what they want and need in the portal.
Good stuff… Great fun….Can’t beat that, right?
What is your success mantra? C’mon, post your comments below and share some of YOUR silver bullets…
Sign up for and attend a Passageways Board Portal demo to be entered to win a Saints Experience package for your organization!
There are less than 50 entries so far so your odds of winning are still high!
Who's buying what?
A quick list of Passageways products purchased in July
and who bought them.
- DHCU (IL), $346 million in assets - AD Sync and Board Portal Applications
- Mid Hudson Valley CU (NY), $625 million in assets - Learning Management Application
- Pacific Continental Bank (OR), $950 million in assets - Assigned Tasks Module
- Kellogg Community FCU (MI), $289 million in assets - Test Taker Application
Moline, Illinois - A Passageways Portal Hotbed!
The City of Moline, Illinois is located in the heart of the Midwest, nestled between the banks of the Mississippi and Rock River in Rock Island County, Illinois. Home to 43,768 people, Moline is a relatively small town - with a thirst for Passageways intranet portal! With the signing of Deere Employees CU ($324 million in assets), Passageways now has three customers in Moline - DHCU ($346 million in assets) and IH Mississippi Valley CU round out the list.
IH Mississippi Valley CU was the first of the three to join Passageways in October of 2003, becoming Passageways' first external customer! Making sure that first customer had an outstanding experience with us (as we do with every customer) has benefited us, as they have been a great reference for a number of potential customers, especially DHCU and Deere Employees CU.
Special thanks goes out to IH Mississippi Valley CU for taking a chance with Passageways 5 and a half years ago!
Passageways firmly believes in the Net Promoter Score (NPS) methodology. One of the prime tenets of NPS is the benefit you reap from making customers into promoters. Passageways has consistently ranked high on our annual NPS surveys. The reason why we all believe in this is evident right here in Moline!
What has happened in Moline has happened before. Bethpage CU, Bellco CU and OTS portals' were all purchased within 12 months of each other by consulting with the OTS team which is a Tech CUSO on OSI platform.
Passageways penetration in Hawaii has a very similar story. Two credit unions, Aloha Pacific FCU and HawaiiUSA CU, worked closely together on their portal projects and both decided on Passageways. Recently, California Coast CU merged with First Future CU and both credit unions had Passageways as their portal platform and this made their integration plans simpler.
And of course, when Summit CU merged with Great Wisconsin CU, they had the choice between Passageways (Summit’s old provider) and Sharepoint (Great Wisconsin’s old provider). The decision was made to give up on Sharepoint for a Passageways portal as the future portal platform at the merged entity!
Many such stories… same idea!
Did you know?
Passageways module sales and consulting application sales are as hot as ever! Here is a short list of the top modules and applications and the number times each has been installed:
Modules:
- Group Collaboration Module - 154
- Products & Services Module - 115
- Help Desk Module - 72
- Outlook Module - 63
- Expense Reports Module - 55
- Assigned Tasks Module - 50
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Applications:
- Dashboards - 27
- Board Portal - 25
- Knowledge Management - 15
- Job Listing - 11
- IN & Out Board - 9
- Learning Management - 5
- Lobby Management - 5
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Please visit our support center to run Live Update
to apply these patches. If you need further assistance, please feel free to contact
Support at 765-497-8815, or via email at support@passageways.com
Support Center Updates
Our support team has seen many changes of the past year. We have expanded our staff from 1 Account Executive, and 1 Software Support Specialist to 3 Account Executives and 2 Software Support Specialists. We have installed a new phone system and the Support Center hours were extended from 8-5 EST to 8-6 EST. Regularly scheduled portal reviews have also been instituted (once a quarter for the first year and annually after that).
Why call support?
Our Support Center can help you with a myriad of issues:
- Answer any training questions
- Provide ideas for your portal
- Provide ideas for your landing pages
- Share best practices
- Take your reports on software issues
- Take your requests for information on other projects
Please don't hesitate to contact your Account Executive for any of these things or any other needs you may have:
Phone: (765) 497-8815
Email: support@passageways.com
Support Center Staff:
Anne Wertz
Customer Support Manager
Kimberly Hitze
Account Executive
Karissa Fritz
Account Executive
Anna Happ
Account Executive
Nicholas Rowe
Software Support Specialist
Shane Reining
Software Support Specialist
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eTrainings:
September
Group Collaboration
Tuesday, 9/2/2008
2:00 PM - 3:00 PM (ET)
Products & Services
Friday, 9/5/2008
2:00 PM - 3:00 PM (ET)
Help Desk
Monday, 9/8/2008
2:00 PM - 3:00 PM (ET)
Timesheets
Friday, 9/12/2008
2:00 PM - 3:00 PM (ET)
Expense Report Tracking
Monday, 9/15/2008
2:00 PM - 3:00 PM (ET)
Portal Framework
Friday, 9/19/2008
2:00 PM - 3:00 PM (ET)
eForms Builder
Monday, 9/22/2008
2:00 PM - 3:00 PM (ET)
Assigned Tasks
Friday, 9/26/2008
2:00 PM - 3:00 PM (ET)
Quick Links
Passageways Support
Contact Us
http://www.passageways.com
Sales
sales@passageways.com
Telephone: (765) 497-8832
Fax: (765) 497-8804
Consulting Services
mrelia@passageways.com
Telephone: (765) 497-8808
Customer Support
support@passageways.com
Telephone: (765) 497-8815
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